PSNZ Privacy Policy

Cookie and Privacy Policy

Introduction

At Pet Sitting NZ, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Cookie and Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, www.petsittingnz.co.nz. By accessing or using our website, you consent to the practices outlined in this policy. We encourage you to review this policy to understand how we manage your personal information and the steps we take to protect it.

Information We Collect

We collect personal information that you provide to us voluntarily, such as your name, email address, and other contact details. Additionally, we automatically collect certain information when you visit our website through the use of cookies and similar tracking technologies.

  • Personal Data: This includes information you provide when registering, subscribing to our services, or contacting us, such as your name, email address, and phone number.
  • Usage Data: We may also collect data about how you interact with our website, including IP addresses, browser types, pages viewed, and time spent on the website.

Use of Cookies

Cookies are small text files that are stored on your device to improve your browsing experience. We use cookies to personalise content, analyse website traffic, and enhance the functionality of our website. By using our website, you consent to our use of cookies as described in this policy.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the operation of the website and enable core functionalities, such as secure logins and form submissions.
  • Analytical/Performance Cookies: These cookies allow us to analyse website traffic, identify usage patterns, and improve our website’s performance. These cookies help us understand how visitors use the website and provide insights that allow us to improve user experience.
  • Functionality Cookies: These cookies allow the website to remember your preferences, such as language settings or login credentials, to provide a more personalised experience when you return to the site.
  • Targeting Cookies: These cookies track your browsing activity across different websites in order to deliver relevant advertisements or content to you.
  • Third-Party Cookies: We use third-party services such as Google Analytics to collect data about website traffic and user behaviour. These third-party providers may also use cookies to track website activity across different websites.

Cookie Consent

When you visit our website, you will be asked to consent to the use of cookies. You can manage your cookie preferences through your browser settings at any time. Please note that some cookies are essential for the operation of the website, and blocking these cookies may affect your ability to use certain features of the site.

How We Use Your Information

The information we collect is used for a variety of purposes, including but not limited to:

  • Providing and personalising our services.
  • Communicating with you, such as sending newsletters, updates, or responding to inquiries.
  • Analysing and improving the functionality of our website.
  • Complying with legal obligations or regulatory requirements.

Sharing Information with Third Parties

We may share your information with third-party service providers who assist us in the operation of our website or services. These third parties are required to handle your data securely and in compliance with data protection laws. These service providers include:

  • Web Hosting and Website Operations: We use secure platforms to host and manage our website and related services.
  • Email Marketing: We use third-party email marketing services to send you updates, newsletters, and promotional material. Your email address and other personal details are stored and processed in compliance with applicable data protection laws.
  • Analytics: We use analytics services to help us understand website traffic and improve user experience.
  • Payment Processing: We use Stripe for secure payment processing. All payment information is securely stored and processed by Stripe in accordance with their strict security protocols and data protection measures.
  • Automation Services: We may use automated tools to manage workflows, communications, and user registrations.

We ensure that third-party providers who handle your personal information are required to comply with appropriate data protection measures.

Your Rights

You have the following rights with respect to your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at hello@petsittingnz.co.nz.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, after which it will be securely deleted or anonymised.

Data Security

We are committed to safeguarding your personal information and employ robust security measures to protect it from unauthorised access, disclosure, alteration, and destruction. We utilise industry-standard security protocols, including encryption and secure storage practices, to ensure that your data is handled with the utmost care.

All personal data is stored securely through third-party service providers who are fully compliant with relevant data protection laws and maintain rigorous security standards. Payment information is processed securely using advanced security technologies and encryption to protect payment data during transactions.

We continually strive to implement the highest standards of data security to protect your personal information and ensure the integrity of our services.

Data Breach Notification

In the event of a data breach, we will promptly notify affected individuals and take necessary steps to protect your personal information. We are committed to ensuring that any breach of data is managed appropriately and in compliance with data protection laws.

Changes to This Policy

We reserve the right to update or modify this Cookie and Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication. We recommend that you review this policy periodically to stay informed about how we are protecting your information.

Governing Law

This Policy shall be governed by and construed in accordance with the laws of New Zealand.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at hello@petsittingnz.co.nz.

Consent

By using our website, you acknowledge that you have read and understood this Cookie and Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

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